Frequently Asked Questions

Complete our online form with your specs or drawings, call us on 01925 500 295, or email your requirements. We aim to return all trade quotes within 24 hours during the working week.

We need dimensions (height x width), configuration requirements, colour preference (RAL code), glazing specification, and any special requirements such as automatic door transom or solid top rail. Send drawings if you have them — we use LogiKal® software to engineer everything precisely.

No. We never sell to homeowners or end users — we fabricate, you install. Any trade professional can order from us, new or existing, but we have no direct-to-consumer sales. Your customers stay yours.

We have no minimum order value. Whether you need a single door or a complete building facade, we’re here to help.

We’re a Jack Aluminium systems partner, fabricating their full range including TruEnergy doors and windows, shopfronts, curtain walling, and our specialist louvre panel doors. All products are precision-cut on Elumatec CNC machinery.

Yes, we can powder coat to any RAL colour. We also offer dual-colour options (different inside/outside), special finishes including wood grain effects, and marine grade coatings.

We offer a full range including toughened, laminated, and apex glass. Glass can be clear or tinted to requirement. Doors arrive glazed and beaded ready to install — no site glazing required.

We aim for 21 days from order confirmation on all jobs. This is our target turnaround, not a guarantee — most orders hit this timeframe.

Yes, we deliver UK-wide from our Warrington facility. If you provide a delivery postcode with your enquiry, we’ll include the delivery cost in your quote. If not, we’ll agree a price once confirmed. Delivery is booked via a scheduling link — we recommend securing your slot as soon as possible after receiving it.

Every kit is labelled by opening reference and wrapped for protection. Gaskets, beads, and fixings are included — nothing’s missing when you get to site.

Sometimes, yes — it depends on our current production schedule. Call us on 01925 500 295 or mention it in your quote request and we’ll let you know if we can fit your job in sooner.

Rush orders may incur an expedition fee to cover the additional scheduling and production costs. We’ll confirm any extra charges upfront before you commit.

Just ask when you place your order or request your quote. Let us know your required delivery date and we’ll do our best to accommodate. The earlier you tell us, the better chance we have of fitting you in.

We’ll be upfront with you. If we can’t fit your job into the schedule, we’ll tell you straight away so you can plan accordingly. No false promises.

No. Every order is test-fitted in our workshop jigs before dispatch — checked to your exact spec so it fits and assembles smoothly on site. 99% of our products require zero modifications — just unpack, position, and install. This means faster installs, fewer errors, and more profitable jobs for you.

Yes — where specified, we glaze and bead units in our workshop so they arrive ready to fit. That saves on-site labour time and keeps installs moving.

No — we fabricate, you install. All products arrive ready to fit, and we have years of experience you can call on if you run into any unforeseen problems on site. We never compete with you for installation work or sell direct to your customers.

Our technical team is available by phone and email to assist with specification queries, take-offs, and any installation questions. We speak installer language — schedules, reveals, tolerances, sightlines.

1-year warranty on hardware and moving parts (closers, hinges, handles, etc.). Aluminium profiles and powder coating are warranted against manufacturing defects — the profile manufacturer (Jack Aluminium) provides their own extended warranty terms. Physical damage, improper installation, or lack of maintenance are not covered. Full warranty terms available on request.